Tài liệu Hội nghị Quản lý bệnh viện châu Á HMA 2016

Ban Tổ chức xin kính gửi quý vị đại biểu và độc giả các bài trình bày của 2 ngày Hội nghị. Mỗi bài trình bày là một bài học, một ví dụ về cải tiến chất lượng thành công của các đồng nghiệp quốc tế.
Chú ý, cần nhập mã HMA16P khi download các tài liệu

Wednesday 07 September

• DAY 1, Thursday, 7 September (09:00 – 09:20)Opening CeremoniesAcknowledgement of Sponsors and Partners
  Mr. Richard Ireland, Managing Director, Clarion Events AsiaOpening Speech
  Madam Prof. Nguyen Thi Kim Tien, Minister of Health, Republic of Vietnam

• Welcome Remarks
  Assoc. Prof. Luong Ngoc Khue, General Director of Administration of Medical Service, Ministry of Health Vietnam
• Plenary 1 (09:20 – 09:45)Getting from better to best in patient experience: – The real role of healthcare managers and physicians in quality and safety
  • Ms. Paula Wilson, President & CEO, Joint Commission International (USA)

  Moderator: Assoc. Prof. Luong Ngoc Khue, General Director of Administration of Medical Service, Ministry of Health Vietnam

• PDF
• Plenary II: DEBATE (09:45 – 10:45)“High cost investments are NOT essential to improve Hospital services”Moderator: Dr. Rustico Jimenez, President, Private Hospitals Association of the Philippines
  • 9:50 AMPlenary Debate (FOR)Speaker(s):PDF
  • Ms. Myra Eskes, President & CEO, GE Healthcare, Singapore
  • 9:55 AMPlenary Debate (FOR)Speaker(s):PDF
  • Mr. Robert Grey, Former Chairman and Chief Executive Officer, Azure Healthcare Limited , Australia
  • 10:00 AMPlenary Debate (AGAINST)Speaker(s):PDF
  • Dr. Rupali Basu, President and CEO (Eastern Region) , Apollo Hospitals Group, India
  • 10:05 AMPlenary Debate (AGAINST)Speaker(s):PDF
  • Dr. Jonathan Alegre, President, Davao Medical School Foundation, Philippines
• Customer Service and Patient Engagement (CSP) (11:30 – 13:00)A1. One more time! Seven deadly sins of Customer Service in Hospitals
  • Prof. Rene Domingo, Professor, Asian Institute of Management (Philippines)

  Location: Saigon & Dalat Room, Level 2

• Pdf
• Hospital Management and Administration (ADM) (11:30 – 13:00)A2. Ensuring patient safety but at what cost?Prof. Anupam Sibal, Group Medical Director, Apollo Hospitals Group (India)
• Location: VIP 5, Level 3
• Pdf
• Human Capital Management (HCM) (11:30 – 13:00)A3. Implementing strategic planning for small and midsized hospitals
  • Dr. Dilshaad Ali Bin Abas, Project Development Executive, FV Hospital (Vietnam)

  Moderator: Mr. Richard Lirio, Head of Operations, Dr. Fe del Mundo Medical Center (Philippines)

• Location: Grand Ballroom 1
• Pdf
• Quality Improvement Tools (QIT) (11:30 – 13:00)A4. How to drive quality improvement process using accreditation [Advanced]Moderator: Dr. Thomas Kozlowski, Principal Consultant, Joint Commission International (USA)
  • 11:32 AMSpeaker ASpeaker(s):PDF
  • Mrs. Le Thuy Anh, Deputy General Director, Operation, Vinmec International Hospital Joint Stock Company, Vietnam
  • 12:02 PMSpeaker BSpeaker(s):PDF
  • Dr. Juan Lucas Rosas, Quality Assurance Director, FV Hospital, Vietnam
• Location: Nha Trang Room, Level 5
• Managing Patient Safety (MPS) (11:30 – 13:00)A5. Outcomes and costs should be patient-centered. How to develop such a system [Advanced]Moderator: Dr. Marcos Ong, Medical Director, Davao Medical School Foundation Inc. Hospital (Philippines)
  • 11:32 AMSpeaker ASpeaker(s):
  • Dr. Sandhya Mujumdar, Deputy Director, Medical Affairs, National University Hospital, Singapore
  • 12:02 PMSpeaker BSpeaker(s):
  • Mr. Hwan Kim, Vice President – Head of Healthcare Division, Asia, Allied World Assurance Company , Hong Kong
• Location: VIP 3 & 4, Level 3
• CSR and Community Engagement (CCE) (11:30 – 13:00)A6. How to use marketing tools to improve your competitiveness as a hospital [Advanced]
  • Dr. Iwasaki Yasunobu, President, Anshin Hospital (Japan)

  Moderator: Rev. Mequias Camba, Former CEO, Visayas Community Medical Center (Philippines)

• Location: Mekong Room, Level 3
• Pdf
• Clinical Practice Improvement (CLI) (11:30 – 13:00)A7. How to expand your hospital’s clinical services with the help of mobile technologiesModerator: Ms. Mutya Kismet Macuno, Chief of Hospital II, Don Emilio del Valle Memorial Hospital (Philippines)
  • 11:32 AMSpeaker ASpeaker(s):PDF
  • Prof. Shinsuke Muto, Clinical Professor , Tokyo Medical and Dental University, Japan
  • 12:02 PMSpeaker BSpeaker(s):PDF
  • Dr. Yat Chow, Deputy Service Director (Quality & Standard), Kowloon West Cluster , Associate Consultant, Kwai Chung Hospital, Hospital Authority , Hong Kong
• Location: Danang & Hue Room, Level 2
• Managing Public Hospitals (MPH) (11:30 – 13:00)A8. How to do public hospital reformationModerator: Mr. Richard Thong Soo Li, Director Of Operations, Sengkang Health Pte Ltd (Singapore)
  • 11:32 AMA. Management innovation of Chinese public hospitals in the era of reform—10 cases analysis of hospital reformSpeaker(s):PDF
  • Prof. Yi Lihua, President, Wuxi No.2 People’s Hospital , China
  • 12:02 PMB. The case of Indonesia public hospitals 1990 – 2015Speaker(s):PDF
  • Prof. Laksono Trisnantoro, Lecturer and Researcher, Gajah Mada University , Indonesia
• Location: Hanoi Room, Level 2
• Smart Hospitals (STH) (11:30 – 13:00)A9. Implementing pharmacogenomics into the clinical space – to improve efficacy and safety of medication therapies.Moderator: Dr. Stephen Ayre, Executive Director, Princess Alexandra & QEII Hospitals, Queensland Health (Australia)
  • 11:32 AMSpeaker ASpeaker(s):PDF
  • Dr. Andrew Winnington, CEO & Medical Director, Genomic and Personalised Medicine Ltd, New Zealand
  • 12:02 PMSpeaker BSpeaker(s):PDF
  • Dr. Junichi Taguchi, Chief Medical Director, Tokyo Midtown Clinic, Japan
• Location: Halong Room, Level 2
• Green Hospitals to achieve reliability (GHS) (11:30 – 13:00)A10. Why green improves service and reduces cost [Advanced]Moderator: Dr. Ricardo F. Adriano Jr., Training Consultant, Floridablanca Doctors Hospital / Hospital Administration Consultant, Tayug Family Hospital (Philippines)
  • 11:32 AMSpeaker ASpeaker(s):PDF
  • Dr. Aye Aye San, Chief Executive Officer, Victoria Hospital , Myanmar
  • 12:02 PMSpeaker BSpeaker(s):
  • Dr. Sagiran, Lecturer, Faculty of Medicine, Muhammadiyah University of Yogyakarta , Indonesia
• Location: Hoi An Room, Level 3

Thursday 08 September

• DAY 2, Friday, 8 September (09:00 – 09:05)Flag Exchange Ceremony
  • Mr. Ashok Nath, Chairman of Advisory Board and Awards Committee, Hospital Management Asia 2016
  • Assoc. Prof. Luong Ngoc Khue, General Director of Administration of Medical Service, Ministry of Health Vietnam
  • Dr. Rustico Jimenez, President, Private Hospitals Association of the Philippines
• Plenary III: ROUNDTABLE (09:05 – 10:05)What does the future of patient care look like – what skills will be needed and what can hospitals do to prepare for itModerator: Mr. Seang Teak Tan, Group Chief Operating Officer, Hoan My Medical Corporation (Vietnam)
  • 9:07 AMPlenary RoundtableSpeaker(s):
  • Mrs. Le Thuy Anh, Deputy General Director, Operation, Vinmec International Hospital Joint Stock Company, Vietnam
  • 9:22 AMPlenary RoundtableSpeaker(s):PDF
  • Mr. David Leach, Senior Vice President, Enterprise, USA
  • 9:37 AMPlenary RoundtableSpeaker(s):PDF
  • Dr. Dilshaad Ali Bin Abas, Project Development Executive, FV Hospital, Vietnam
• Plenary IV (10:05 – 10:25)Digital Transformation in Health
  • Mr. Gabe Rijpma, ‎Sr. Director Health & Social Services Asia, Microsoft (Singapore)

  Moderator: Prof. Quek Swee Chye, Deputy Chairman – Medical Board, National University Hospital (Singapore)

• Pdf
• Plenary V (10:25 – 10:45)Creating Meaningful Innovations for Future Healthcare Systems
  • Mr. Johan Vooren, General Manager, Health Systems, Philips South East Asia

  Moderator: Dr. Wasista Budiwaluyo, Vice Chairman, International Relation Institution, Indonesian Hospital Association (Indonesia)

• Download the presentation here.
• IHF Senior Management Symposium (11:30 – 13:00)How Hospitals can Attract, Retrain and Retain the Right Talents.Chairman: Dr. Eric de Roodenbeke, CEO, International Hospital Federation, Switzerland
  • 11:35 AMA. Total Talent Management for NursesSpeaker(s):PDF
  • Ms. Hsiu Chin Chen (PhD, RN), Director of Nursing, Chi Mei Medical Center, Taiwan
  • 11:50 AMB. Nurturing Talents & C. Attracting TalentsSpeaker(s):PDF
  • Prof. Anupam Sibal, Group Medical Director, Apollo Hospitals Group , India
  • 12:10 PMD. Meritocracy to identify and retain talentsSpeaker(s):PDF
  • Ms. Lilian Chew, Chief Human Resource Officer, Eastern Health Alliance and Changi General Hospital , Singapore
• Human Capital Management (HCM) (11:30 – 13:00)D1. How to manage and drive positive corporate culture effectively – to deliver the desired results? [Advanced]Moderator: Mr. Oliver Victoriano, Chief Operations Officer, Davao Medical School Foundation Inc. Hospital (Philippines)
  • 11:32 AMSpeaker ASpeaker(s):
  • Mr. Michael Podolinsky, Chief Executive Officer, Podolinsky International Pte Ltd, Singapore
  • 12:02 PMSpeaker BSpeaker(s):PDF
  • Mr. Raymund del Val, President & CEO, Davao Doctors Hospital , Philippines
• Location: VIP 5, Level 3
• Hospital Management and Administration (ADM) (11:30 – 13:00)D2. How to manage and budget expenditures to get the best results for your hospital
  • Dr. Rustico Jimenez, President, Private Hospitals Association of the Philippines

  Moderator: Rev. Mequias Camba, Former CEO, Visayas Community Medical Center (Philippines)

• Room: Danang & Hue Room, Level 2
• Pdf
• Quality Improvement Tools (QIT) (11:30 – 13:00)D3. Ways to streamline hospital supply chains – it’s not complicatedModerator: Dr. Nithiwat Gijsriurai, Hospital Director, Samitivej Public Company Limited (Thailand)
  • 11:32 AMSpeaker ASpeaker(s):PDF
  • Ms. Elizabeth Dantes, Vice President and Chief Finance Officer, Cardinal Santos Medical Center, Philippines
  • 12:02 PMSpeaker BSpeaker(s):PDF
  • Mr. Narongrid Galaputh, Director (Board of Director), Bangkok Hatyai Hospital / Bangkok Hospital Khonkae, Thailand
• Location: Mekong Room, Level 3
• Managing Patient Safety (MPS) (11:30 – 13:00)D4. How to implement effective hospital – or departmental design and workflow to increase patient safety and quality?Location: Nha Trang Room, Level 5
  • 11:32 AMSpeaker ASpeaker(s):
  • Mrs. Sheila Mair , Senior Manager (Planning & Development), Hospital Authority , Hong Kong
  • 12:02 PMSpeaker BSpeaker(s):PDF
  • Ms. Joyce Durham , RN, AIA; Executive Vice President, Global Health Services Network, United States of America
• Customer Service and Patient Engagement (CSP) (11:30 – 13:00)D5. How to improve safety during care transitions [Advanced]
  • Dr. Thomas Kozlowski, Principal Consultant, Joint Commission International (USA)

  Moderator: Dr. Stephen Ayre, Executive Director, Princess Alexandra & QEII Hospitals, Queensland Health (Australia)

• Location: Hoi An Room, Level 3
• Pdf
• Human Capital Management (HCM) (11:30 – 13:00)D6. Basic management skills for hospital managers and physicians to improve servicesModerator: Mr. Sanjay Prasad, President & CEO, Mission of Mercy Hospital and Research Centre (India)
  • 11:32 AMSpeaker APDF
  • 12:02 PMSpeaker BSpeaker(s):PDF
  • Dr. Natsir Nugroho, MD, MHA, Chairman, Indonesian Not for Profit Hospital Association, Indonesia
• Location: VIP 3 & 4, Level 3
• Clinical Practice Improvement (CLI) (11:30 – 13:00)D7. What is the role of clinical audits in highly reliable Hospitals [Advanced]
  • Dr. Yew Fong Lee, Principal Assistant Director of Health (Medical Quality Unit), Penang State Health Department, Ministry of Health Malaysia

  Moderator: Dr. Dang Quang Vinh, Vice Director, My Duc hospital / Deputy Head, My Duc IVF Clinic (Vietnam)

• Location: Hanoi Room, Level 2
• Pdf
• Smart Hospitals (STH) (23:30 – 13:00)D8. Smart hospital: The dos and don’tsModerator: Mr. Vijay Subramaniam, Global Portfolio Manager – Radiology, Sustainable Healthcare Solutions, GE Healthcare (India)
  • 11:32 AMSpeaker ASpeaker(s):PDF
  • Dr. Mohamed Ahmed Hamdy, Egypt Projects & Business Development Director, Andalusia Group for Medical Services , Egypt
  • 12:02 PMSpeaker BSpeaker(s):PDF
  • Mr. Monojit Mitra, Facility Director, FV Hospital, Vietnam
• Location: Ballroom 1, Level 3
• Green Hospitals to achieve reliability (GHS) (11:30 – 13:00)D9. Learn more about how a hospital can be more efficient by adopting Green standardsLocation: Halong Room, Level 2
  • 11:32 AMSpeaker ASpeaker(s):PDF
  • Mr. Ashok Virendra Shah, Executive Director, Facility One Sdn Bhd, Malaysia
  • 12:02 PMSpeaker BSpeaker(s):
  • Mr. Seang Teak Tan, Group Chief Operating Officer, Hoan My Medical Corporation, Vietnam.