Chương trình và Tài liệu Hội nghị Quản lý bệnh viện Châu Á 2013 tại Bangkok, Thái Lan

Hội nghị Quản lý bệnh viện châu Á 2013 được tổ chức tại Khách sạn Shangri-La Hotel, Bangkok, Thailand. Hội nghị này được đánh giá là một trong những Hội nghị thành công tiếp theo Hội nghị năm 2012 được tổ chức tại Hà Nội với số lượng đại biểu kỷ lục. Xin trân trọng gửi tới quý độc giả chương trình và tài liệu Hội nghị.

Ngày thứ nhất, 12/9/2013:

Time/Venue

Topic

Speakers

09:00- 09:15 Grand Ballroom

Acknowledgement of Sponsors and Partners and Welcome Remarks
  • Mr. Ashok Nath, Conference Chair
  • Dr. Pongpat Patanavanich, Secretary General, The Private Hospital Association

09:15 – 09:40 Grand Ballroom

Plenary I: Using Accreditation as a Framework for Quality Improvement
  • Ms. Paula Wilson, President & CEO, Joint Commission International Dowload PDF
  • Moderator: Dr. Eric de Roodenbeke, CEO, International Hospital Federation

09:40 -10:23 Grand Ballroom

Plenary II: Building a Culture of Healthcare Excellence – Time for Action
  • Dr. Chatree Duangnet, Vice President and Chief Operating Officer, Bangkok Dusit Medical Services PLC. (Bangkok Hospital)
    Download PDF
  • Mr. Vishal Bali, Group CEO, Fortis Healthcare International Pte Ltd
  • Moderator: Dr. Bu C. Castro, President, Philippine Hospital Association

10:23 – 10:45 Grand Ballroom

Plenary III: The Economic and Social Impact of Healthcare Globalization to Asian Countries
  • Ms. Joyce Socao-Alumno, Executive Director &amamp; Chief Strategist, HealthCORE
    Download PDF
  • Moderator: Dr. Surapong Ambhanwong, Chief Medical and International Business Officer, Phyathai Group of Hospitals

Special Interest Session A 11:30 AM–1:00 PM

The Private Hospital Association Room (The Study)

A1.Trend of Digital Hospitals – Driving patient’s safety and quality of care through IT
  • Dr. Piya Netrawichien, Medical Director, The World Medical Center, Bangkok Chain Hospital
    Download PDF
  • Mr. Steven Yeo, General Manager, HIMSS Analytics Asia Pacific & Middle East
    Download PDF
  • Mr. Michael Carter, Executive Director, Woodland Hills Medical Center Area, Kaiser Foundation Hospital and Health Plan
    Download PDF

Microsoft Room (The Valley Room)

A2. Back to Basics: Improve Service and Reduce Costs the Scientific Way – Through Observation, Measurement and Process Evaluation from the Patient’s Point Of View
  • Dr. Girdhar J. Gyani, Director General, Association of Healthcare Providers
    Donwload PDF
  • Prof. Stephen E. Chick, Novartis Chaired Professor of Healthcare Management Technology and Operations Management Area, INSEAD
    Download PDF
  • Moderator: Dr. Jose Rene de Grano, Hospital Administrator, Calamba Doctors Hospital

Austco Room (Indonesia Room)

A3. Quality and Safety: Sharing Best Practices on Initiatives to Improve Processes
  • Mr. Robert Grey, Chairman and Chief Executive Officer, Azure Healthcare Limited
    Download PDF
  • Dr. Paul Huntly, Senior Principal Consultant – Managing Infection Risk,Det Norske Veritas
    Download PDF
  • Moderator: Ms. Maria Holswilder, Director of Nursing, National Neuroscience Institute, King Fahad Medical City

JCI Room (Myanmar Room)

A4. THE 11 DEADLY SINS of Customer Service in Hospitals [by popular demand]
  • Prof. Rene Domingo, Professor, Asian Institute of Management
    Download PDF

DNV Business Assurance Room (Brunei Room)

A5. Know your Legal Rights and Obligationsa) What Laws Do Healthcare Professionals Need to Understand and Why b) Principles Governing Malpractice Liabilities of Hospitals And Healthcare Professionals
  • Dr. Chong Su-Lin, Chief Executive Officer, Prince Court Medical Centre Download PDF
  • Dr. Teresita Sanchez, Chair, Department of Legal Medicine, Makati Medical Center, Asian Hospital and Medical Center and Philippine Heart Center
  • Moderator: Dr. Wai Lun, Allen Cheung, Director – Cluster Services, Hong Kong Hospital Authority

ACHS International Room (Malaysia Room)

A6. Do Hospitals need to build themselves as a “Brand”? How to build a brand in Regional and Global Healthcare – a perspective [Advanced]
  • Dr. Rupali Basu, Chief Executive Officer, Apollo Gleneagles Hospitals, Kolkata
    Download PDF
  • Ms. Nguyen Thi Le Thu, Marketing & Business Development Director, FV Hospital, Far East Medical Limited Download PDF
  • Moderator: Dato’ Dr Jacob Thomas, President, Asian Hospital Federation

Medical Fair Thailand Room (The Garden Gallery)

A7. LEADERSHIP DEVELOPMENT: How to Assess, Implement, and Evaluate a Hospital Strategic Learning Plan
  • Ms. Katherine Shiu, Senior Manager, Corporate Human Resources, Hong Kong Hospital Authority
    Donwload PDF
  • Dr. Arif Mahmud, General Manager, Apollo Hospitals Dhaka
    Download PDF
  • Moderator: Ms. Jarunee Vipakkitanun, Assistant of the International Director, Chaophya Hospital

Elsevier Room (Philippines Room)

A8. How Technology Can Help Physicians and Key Hospital Staff Keep Up with Medical Knowledge Discoveries
  • Mr. Mathew Williams, Commercial Director, Elsevier APAC
    Download PDF
  • Dr. Simon Kos, Health Industry Manager, Microsoft
    Download PDF
  • Moderator: Dr. Noah Craft, Chief Medical Officer, VisualDx

Special Interest Session B 2:30–4:00 PM

Austco Room (Indonesia Room)

B1. What is the Real Value of Accreditation and What are the Next Steps
  • Dr. Desmond Yen, Executive Director – International Business, The Australian Council on Healthcare Standards
    Download PDF
  • Haji Abd Aziz Bin Abd Rahman, CEO, KPJ Seremban Specialist Hospital Download PDF
  • Moderator: Dr. Wasista Budiwaluyo, Secretary General, Indonesian Hospital Association

DNV Business Assurance Room (Brunei Room)

B2. 7 Deadly Sins of Carrots n Sticks Approach to Improve Departmental Performance
  • Mr. Leong Yew-Meng, Chief Executive Officer, National Healthcare Group Polyclinics
    Download PDF
  • Dr. Lynne Maher, Director of Innovation, Ko Awatea, Middlemore Hospital
    Download PDF
  • Moderator: Mr. Kishwar Imdad, General Manager – Operations, Apollo Hospitals Dhaka

The Private Hospital Association Room (The Study)

B3. How to Develop a Patient Safety Program that is Straightforward, Takes Little Infrastructure and Few Resources, and Benefits Providers as Well as Patients
  • Prof. Anupam Sibal, Group Medical Director, Apollo Hospitals Group Download PDF
  • Prof. Quek Swee Chye, Deputy Chairman – Medical Board, National University Hospital
    Download PDF
  • Moderator: Mr. Richard Lirio, General Manager, BIMC Hospital Nusa Dua

ACHS International Room (Malaysia Room)

B4. Patient Centered Care: Breaking 10 Myths
  • Mr. Vishal Bali, Group CEO, Fortis Healthcare International Pte Ltd

Medical Fair Thailand Room (The Garden Gallery)

B5. How to Deal with Difficult People
  • Dr. Rodolfo “Dups” de los Reyes, Managing Director, RAdelosReyes Management Consultancy
    Download PDF

Elsevier Room (Philippines Room)

B6. How Good Marketing Can Add to Your Hospital or Department Bottom Line
  • Dr. Bill Belew, Chief Executive Officer, BillBelew.com
    Download PDF

JCI Room (Myanmar Room)

B7. HOSPITAL PRODUCTIVITY: How to KILL or Create a Productive Hospital Environment
  • Mr. Michael Podolinsky, Chief Executive Officer, Podolinsky International
    Download PDF

Microsoft Room (The Valley Room)

B8. Improving Clinical Performancea) The Pros, Cons and How To’s of Measuring Clinician’s Performance b) Evolution of Healthcare Standard in Thailand: Lessons Learned from the Past Decade
  • Dr. Masoud Afnan, Chief Medical Officer, Obsterician and Gynecologist, Beijing United Family Hospital and Clinics
    Download PDF
  • Ms. Saranuj Tomornsak, Healthcare Quality Management Expert, Health Care Expert, Co, Ltd.
    Download PDF
  • Moderator: Dr. Arif Mahmud, General Manager, Apollo Hospitals Dhaka

Special Interest Session C 5:00-6:30 PM

Medical Fair Thailand Room (The Garden Gallery)

C1. Strategies for Reliability and Servicea) Building a 3H (Hotel, Home, Hospital) Hospital Chain: Designing and Implementing a Star Service Training System to Improve Quality of Careb) Strategy for High Reliability Organization
  • Dr. Steve Gergely, Vice President, Baijia Women and Infant Health Industry Holding Group
    Download PDF
  • Professor Emeritus Chitr Sitthi-amorn, Director, Saint Louis Hospital, Bangkok
    Download PDF
  • Moderator: Dr. Eli Belarmino, Medical Director, Visayas Community Medical Center

Austco Room (Indonesia Room)

C2. There is No Such Thing as Scarce Resources. Only Scarce Thinking. Learn to Achieve Your Departmental Goals in Spite of Limitationsa) Service Load Integrated Management (SLIM) – Turning Adversity Into Advantage b) Streamline Appointment Confirmation and Management in the most Effective way through Mobile Health
  • Dr. Woon Leung Ng, Consultant, United Christian Hospital
    Download PDF
  • Mr. Ahmad Jubbawey, Chief Executive Officer, Vensa Health
  • Moderator: Ms. Wai Fun Leong, Deputy Director of Healthcare Data, MIMS

DNV Business Assurance Room (Brunei Room)

C3. Quality and Risk Approach [Advanced]Approach to Communication and Teamwork to Manage Risks in Improving Patient Safety
  • Dr. Sandhya Mujumdar, Deputy Director, Medical Affairs, National University Hospital
    Download PDF
  • Moderator: Dr. Yash Paul Bhatia, Managing Director, Astron Hospital & Healthcare Consultants

Microsoft Room (The Valley Room)

C4. Rolling out Six Sigma in a Hospital – Improve Satisfaction and Reduce Cost
  • Mr. Amitabh Saxena, Chief Executive Officer, Anexas Consultancy Download PDF

JCI Room (Myanmar Room)

C5. Communicating Negative Messages Effectively
  • Dr. Rodolfo “Dups” de los Reyes, Managing Director, RAdelosReyes Management Consultancy
    Download PDF

Elsevier Room (Philippines Room)

C6. Here Come the Big Boys – How to Survive and Do well in an Environment of Big Healthcare Corporations
  • Mr. John Lee, Managing Director – Principal Consultant, MuziHealth Consulting
    Download PDF

ACHS International Room (Malaysia Room)

C7. ORGANIZING: Organizational Innovation in Hospitals
  • Dr. Celia Castillo, Corporate Research and Development Director, Davao Doctors Hospital
    Download PDF
  • Dr. Ajay Bakshi, Chief Executive Officer, Max Healthcare Institute Download PDF
  • Moderator: Dr. David Greenfield, Senior Research Fellow, Australian Institute of Health Innovation, University of New South Wales

CEO Forum 5:00-6:30 PM

The Private Hospital Association Room (The Study)

JCI CEO Forum Chaired by Ms. Paula Wilson, President & CEO, Joint Commission International Building a culture of quality and safety in hospitals – What works, what doesn’t?
  • Adj A/Prof. Nellie Yeo, Group Chief Quality Officer,National Healthcare Group Pte Ltd
    Download PDF
  • Dr. Chatree Duangnet, Vice President and Chief Operating Officer, Bangkok Dusit Medical Services PLC. (Bangkok Hospital)
    Download PDF
  • Dato’ Dr Jacob Thomas, President, Asian Hospital Federation
    Download PDF

 

Ngày thứ 2, 13/9/2013:

Time/Venue

Topic

Speakers

09:00 – 9:45
Grand Ballroom

Plenary IV: DEBATE – Managing a Hospital is much more difficult than Managing a Hotel or Other Service Company
  • Prof. Anupam Sibal, Group Medical Director, Apollo Hospitals Group
    Download PDF
  • Dr. Rustico Jimenez, President, Private Hospitals Association of the Philippines

 

AGAINST:

  • Dr. David Greenfield, Senior Research Fellow, Australian Institute of Health Innovation, University of New South Wales
  • Prof. Rene Domingo, Professor, Asian Institute of Management
  • Moderator: Dr. Sandhya Mujumdar, Deputy Director, Medical Affairs, National University Hospital

9:45 – 10:05
Grand Ballroom

Plenary V: Transitioning to Patient Centered Care to Improve Quality
  • Dr. Stephen McAdam, Global Healthcare Technical Director, DNV Healthcare
    Download PDF
  • Moderator: Dr. Wai Lun, Allen Cheung, Director – Cluster Services, Hong Kong Hospital Authority

10:05– 10:30
Grand Ballroom

Plenary VI: Using IT to Improve Service and Reduce Costs
  • Dr. Satit Viddayakorn, Chief Executive Officer / MD, Metrostar Property Public Company Limited
    Download PDF
  • Dr. Simon Kos, Health Industry Manager, Microsoft
    Download PDF
  • Moderator: Mr. Michael CK Chia, Managing Director, Austco Marketing & Service (Asia)

Special Interest Session D 11:30 AM – 1:00 PM

Medical Fair Thailand Room
(The Garden Gallery)

D1. Introducing “Green or Sustainable Measures” in Operations can Improve Efficiency & Reduce Costs
  • Mr. Ashok Shah, Director – International Business, Astron International Consultants Pte Ltd and Executive Director, Greenverks
    Download PDF
  • Mr. John Casillas, Chief Executive Officer, BoardTrust and Global Health IT Fellow, World Bank
    Download PDF
  • Moderator: Dr. Margarito Hernandez, President / Chief Executive Officer, Our Lady of Caysasay Medical Center

The Private Hospital Association Room
(The Study)

D2. Learn the REAL Secrets of Performance Measurement in Healthcare [Advanced]
  • Mr. Benedict Stanberry, Director, IHLM
    Download PDF
  • Mr. Michael Carter, Executive Director, Woodland Hills Medical Center Area, Kaiser Foundation Hospital and Health Plan
    Download PDF
  • Moderator: Dr. Koon Hung Lee, Chief Manager (Cluster Performance), Hospital Authority

Austco Room
(Indonesia Room)

D3. Two Views of Patient Safety from the Expertsa) Evidence Based Leadership and Patient Safetyb) Can CASEMIX Information help to continuously Monitor Surgical Outcome?
  • Dr. Paul vanOstenberg, Vice President, Accreditation and Standards, Joint Commission International
    Download PDF
  • Dr. Deacons Yeung, Chief Manager (Financial Development & Planning), Hospital Authority Hong Kong
    Download PDF
  • Moderator: Dr. Truong Vinh Long, CEO, Fortis Hoan My Sai Gon General Hospital

ACHS International Room
(Malaysia Room)

D4. Improving the Patient Experiencea) Using Lean to Transform a Whole Hospitalb) Everybody Wins: In-Between Profit Maximizing and Charity
  • Mr. Joshua White, Healthcare Director, KM&T Asia Pacific
    Download PDF
  • Mr. Harin Chokchaichan, Director, Supamitr General Hospital
    Download PDF
  • Moderator: Dr. Kam Shing Tang, Service Director (Quality & Safety), Tuen Mun Hospital, New Territories West Cluster, Hong Kong Hospital Authority

JCI Room
(Myanmar Room)

D5. Interpersonal Communication Skills Through Behavior Awareness
  • Dr. Robert Beaudoin, Professor, University of Connecticut
    Download PDF

Elsevier Room
(Philippines Room)

D6. The Only Marketing is Marketing that Delivers Patients. Do You Know How to Market Your Department? [Advanced]
  • Dr. Bill Belew, Chief Executive Officer, BillBelew.com
    Download PDF

Microsoft Room
(The Valley Room)

D7. MOTIVATING: What Motivates Staff?7 Ways to Keep Your Best Staff in Any Department
  • Prof. Anupam Sibal, Group Medical Director, Apollo Hospitals Group
    Download PDF

DNV Business Assurance Room
(Brunei Room)

D8. The Clinical Connectiona) Use of Clinical Indicators to Drive Improvement in Medicineb) Model of Improvement: A Collection of Best Effort to Improve Clinical Outcomes
  • Dr. Ajay Bakshi, Chief Executive Officer, Max Healthcare Institute
    Download PDF
  • Adj A/Prof. Nellie Yeo, Group Chief Quality Officer,National Healthcare Group Pte Ltd
    Download PDF
  • Moderator: Ms. Wai Fun Leong, Deputy Director of Healthcare Data, MIMS

Special Interest Session E 2:30-4:00 PM

Medical Fair Thailand Room
(The Garden Gallery)

E1. Performance Improvement and New Servicesa) Performance Improvement in Hospitals – Developing Incentive Systems linked to Hospital Performance Indicatorsb) Aviation Service of BGH
  • Mr. James A. Cercone, President, Sanigest Internacional
    Download PDF
  • Dr. Sutuspun Kajornboon, Director, Aviation Medicine Department, Bangkok Hospital Medical Center
    Download PDF
  • Moderator: Mr. Ashok Shah, Director – International Business, Astron International Consultants Pte Ltd and Executive Director, Greenverks

The Private Hospital Association Room
(The Study)

E2. Monitoring Performance and Efficiencya) Key Performance Indicators (KPI) to Drive Operational Efficiencyb) What a Hospital Needs to Monitor to Compete in the Medical Tourism Market
  • Dr. Koon Hung Lee, Chief Manager (Cluster Performance), Hospital Authority
    Download PDF
  • Mr. Ernest Glad, Chief Executive Officer, Cortell Health
    Download PDF
  • Moderator: Ms. Claudia Jorgenson, Director, Standards Development and Interpretation, Joint Commission International

ACHS International Room
(Malaysia Room)

E3.The Most Common Reasons for Failures in Patient Safety and What you can do about it
  • Dr. David Greenfield, Senior Research Fellow, Australian Institute of Health Innovation, University of New South Wales
    Download PDF
  • Ms. Margaret Banks, Senior Program Director, Australian Commission on Safety and Quality in Health Care
    Download PDF
  • Moderator: Dr. Kwong Sun Liu, Service Director (Quality & Safety), Hong Kong East Cluster

Microsoft Room
(The Valley Room)

E4. Ensuring Quality Beyond Accreditation – What Hospitals Need to Do to Stay One Step Ahead [Advanced]
  • Dr. Paul Chang, Senior Executive Director, International Standards and Accreditation, Joint Commission International
    Download PDF
  • Dr. David Jaimovich, President, Quality Resources International, Inc.
    Download PDF
  • Moderator: Prof. Stephen E. Chick, Novartis Chaired Professor of Healthcare Management Technology and Operations Management Area, INSEAD

JCI Room
(Myanmar Room)

E5.Critical Leadership Principles for Hospital Managers
  • Dr. Robert Beaudoin, Professor, University of Connecticut
    Download PDF

Austco Room
(Indonesia Room)

E6. Healthcare Marketinga) Using Patient Data to Increase Patients for Your Hospitalb) Understanding the Metrics of an Effective Healthcare Marketing Strategy
  • Mr. John Lee, Managing Director – Principal Consultant, MuziHealth Consulting
    Download PDF
  • Ms. Joyce Socao-Alumno, Executive Director & Chief Strategist, HealthCORE
    Download PDF
  • Moderator: Dr. Rustico Jimenez, President, Private Hospitals Association of the Philippines

Elsevier Room
(Philippines Room)

E7. Patient and Family Engagement in Clinical Practice [Advanced]
  • Ms. Loendi Westhuizen, Nurse – Educator, King Fahad Medical City
    Download PDF
  • Dr. Nico Lumenta, Head Division of Accreditation, Senior Surveyor, Indonesian Commission on Accreditation of Hospital
    Download PDF
  • Moderator: Ms. Laksana Chai-Oon, Night Manager, Chao Phya Hospital

DNV Business Assurance Room
(Brunei Room)

E8. Clinical Governance: What, Why and How
  • Dr. Yash Paul Bhatia, Managing Director, Astron Hospital & Healthcare Consultants
    Download PDF
  • Prof. Kwong Ming Fock, Senior Consultant, Department of Gastroenterology, Changi General Hospital
    Download PDF
  • Moderator: Ms. Monica Mak, Institutional Marketing Manager, Elsevier

Asian Health Leaders Summit 5:00-6:30 PM

The Private Hospital Association Room
(The Study)

The IHF Asian Health Leaders Summit
Performance Based FinancingModerated by: Dr. Eric de Roodenbeke, CEO, International Hospital Federation
  • Dr. Deacons Yeung, Chief Manager (Financial Development & Planning), Hospital Authority Hong Kong
    Download PDF
  • Dr. Bu C. Castro, President, Philippine Hospital Association
    Download PDF
  • Mr. Gerard La Forgia, Lead Health Specialist, EASHH, The World Bank
    Download PDF
  • Mr. Chanetwallop Khumthong, Assistant Professor, Faculty of Economics, ChulalongkornUniversity
    Download PDF

Hospital Solutions Clinics 5:00-6:30 PM

Medical Fair Thailand Room (The Garden Gallery)

  1. Hospital Design Focusing on Reducing Cost
  2. MD-Staff: Credentialing, Privileging, and OPPE Reporting to meet Accreditation Standards
  3. How to Facilitate Compliance Management and Simplify The Accreditation Process with M-Audit
  1. Ms. Angela Lee, AIA, ACHA, LEED AP, EDAC, Senior Vice President, Director of SE Asia, Healthcare Group, HKS, Inc.
    Download PDF
  2. Mr. Dan Anderson, Regional Sales Manager, MD-Staff
    Download PDF
  3. Mr. Abhijit Thakur, Chief Executive Servant, Affluent Software Innovations; Dr. Christina Tiong Yee Yee, Head, Medical Affairs, Office of Clinical Governance, Tan Tock Seng Hospital
    Download PDF

Microsoft Room
(The Valley Room)

  1. CLEAN IT… THEN PROVE IT! Cleaning control as a tool to reduce hospital acquired infections
  2. VisualDx: Diagnostic Clinical Decision Support to Save Time and Improve Patient Safety
  3. VG-Test – Test more patients, more accurately and more frequently for clinical and sub-clinical vaginitis with the VG-Test Point-Of-Care device
  1. Ing. Frans Martens, Technical Specialist, Hygiena International Ltd.
    Download PDF
  2. Dr. Noah Craft, MD, PhD, Chief Medical Officer, VisualDx
    Download PDF
  3. Mr. Neill Myers, Business Development Manager, GNE Health
    Download PDF

 

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