Chương trình và Tài liệu Hội nghị Quản lý Bệnh viện Châu Á (HMA) 2015 tại Yangon, Myanmar

Trong 2 ngày 3 và 4/9, tại thành phố Yangon, Myanmar đã diễn ra Hội nghị quản lý Bệnh viện Châu Á lần thứ 14 (HMA 2015). Việt Nam có 130 đại biểu tham dự. Đây là diễn đàn hàng đầu khu vực châu Á nhằm chia sẻ, cập nhật kinh nghiệm về cải tiến chất lượng và tư duy quản lý bệnh viện tiên tiến trong khu vực và trên thế giới. Cũng tại Hội nghị này Việt Nam giành quyền đăng cai vào năm 2016 tại TP. Hồ Chí Minh. Xin chia sẻ tài liệu trong 2 ngày của Hội nghị, mỗi bài trình bày là một ý tưởng, một ví dụ thành công về cải tiến chất lượng bệnh viện.


Pulpit rock

Ngày thứ nhất, 3/9/2015

Time / Venue Topic Speakers

09:00-09:20am

Grand Ballroom

Acknowledgement of Sponsors and Partners, Welcome Remarks and Opening Remarks
  • Mr. Ashok Nath, Conference Chair
  • Dr. Htin Paw, President, Myanmar Private Hospitals’ Association

9:20-9:45am

Grand Ballroom

Plenary I: Skills: Seven additional skills hospital managers and physicians need to acquire to be relevant in the future
  • Moderator: Dr. Ye Moe Myint, Former President, Myanmar Private Hospitals’ Association

9:45-10:45am

Grand Ballroom

Plenary II: Round Table: CHARACTERISTICS OF HIGH PERFORMING HOSPITALS

Networking Break 10:45–11:30 AM

Special Interest Session A 11:30 AM–1:00 PM
Inya Lounge A1. How to plan, collect and use the right analytics to improve patient service and care (Advanced)
Microsoft Room (Kamayut) A2. IMPROVING OPERATIONAL EFFICIENCY AND HOSPITAL SERVICE
I. 10 Steps for Improving Operational Efficiency
II. Opportunities to enhance management and physician collaboration
  • Ms. Patricia Williams, President and Founding Partner, Global Health Services Network LLC (USA)
    Download PDF
  • Dr. Dilshaad Ali Abas, Project Development Executive, FV Hospital/ Managing Director, Far East Medical Clinics (Vietnam)
    Download PDF
  • Moderator: Dr. Wasista Budiwaluyo, Secretary General, Indonesian Hospital Association (Indonesia)
DNV GL Room (Latha) A3. How to use accreditation as a tool to manage change and improvement
Roche Myanmar Room (Mindon 1&2) A4. Taking your hospital from Good to Great – Lessons for Hospital Managers
  • Mr. Vishal Bali, Asia Head – Healthcare, TPG Growth (India)
    For IP and other reasons, the speaker prefers we do NOT post his presentation here.
  • Ms. Christine Donnelly, Vice President of Nursing and Patient Care Services, Makati Medical Center (Philippines)
    Download PDF
  • Moderator: Mrs. Siti Komariah, Associate Director of Nursing Development and Clinical Operations, PT Siloam International Hospitals Tbk (Indonesia)
Austco Room (Dagon) A5. One more time! Hospital Branding IS your business. Discover why and how! (Advanced)
  • Dr. Brij Trivedi, Managing Director, BKPMG Health Solutions Pvt Ltd (India)
    Download PDF
MPHA Room (Bahan 1&2) A6. How to train (and retrain) staff to improve service
Elsevier Room (Ahlone) A7. How TeleHealth is Being Done Today: Global status, market size, financing and case studies.
JCI Room (Mindon 3) A8. What are the best practices to
improve patient safety
  • Dr. Sandhya Mujumdar, Deputy Director –Medical Affairs, National University Hospital (Singapore)
    For IP and other reasons, the speaker prefers we do NOT post her presentation here.
  • Dr. Quek Swee Chye, Deputy Chairman –Medical Board, National University Hospital
    (Singapore)
    For IP and other reasons, the speaker prefers we do NOT post his presentation here.
  • Moderator: Dr. Madeleine de Rosas-Valera,Former Undersecretary of Health, Department of Health (Philippines)
LUNCH 1:00–2:30 PM
Special Interest Session B 2:30–4:00 PM
MPHA Room (Bahan 1&2) B1. How to develop and nurture a team approach to quality improvement
  • Ms. Loendi Westhuizen, Senior Nurse Educator, Academic Development Department, King Fahad Medical City (Saudi Arabia)
    Download PDF
  • Dr. David Jaimovich, President, Quality Resources International / Associate Professor, University of Illinois, Chicago (USA)
    Download PDF
  • Moderator: Ms. Rose Camba, Chief Executive Officer, Visayas Community Medical Center (Philippines)
Austco Room (Dagon) B2. Transforming The Patient Experience: A step by step guide to designing a patient experience program (Advanced)
DNV GL Room (Latha) B3. GETTING LITERATE AND “WIRED”
I. Understanding the future (and inevitability) of Telemedicine
II. Are you mobile, tablet and online literate?
  • Dr. Tun Thura Thet, Founder and CEO, Myanmar Information Technology Pte Ltd(MIT) (Myanmar)
    Download PDF

  • Ms. Gwen Stokes, Vice President, Healthcare Risk Management Group, AWAC Services Company (USA)
    Download PDF

  • Moderator: Mr. Hwan Kim, Vice President, Healthcare Liability Division, Global Markets, Allied World Assurance Company, Ltd. (Hong Kong)
Inya Lounge B4. SAPADAPA – Problem solving tools for hospital managers (Advanced)
Elsevier Room (Ahlone) B5. IMPROVING FINANCES
I. How to increase revenues of a hospital
II. Improving productivity and effectiveness through cost management
JCI Room (Mindon 3) B6. BLAME FREE AND LEGALLY SAFE ASPECTS OF PATIENT SAFETY
I. How to ignite a blame free safety culture revolution and sustain it
II. Legal aspects of lapses in patient safety: Medication errors, falls, nosocomial infection, wrong site surgery and more
  • Dr. Celia Castillo, Corporate Research Director and Quality Management and Accreditation Director, Davao Doctors Hospital (Philippines)
    Download PDF
  • Mr. Peter Ford, Senior Vice President – International Product Line Manager, Healthcare, Allied World Assurance Company (UK)
    For IP and other reasons, the speaker prefers we do NOT post his presentation here.
  • Moderator: Prof. Paul Barach, Professor, Wayne State University School of Medicine (USA)
Microsoft Room (Kamayut) B7. INNOVATIONS AND CHANGES IN CLINICAL PRACTICE
I. What changes and services does technology require hospitals to support the clinical practices (Advanced)
II. Becoming an Innovator
JCI CEO Forum 2:30 – 4:00 PM
Roche Myanmar Room (Mindon 1&2) The FIVE new trends in healthcare and how should we react to them?

  • Personalized care
  • Patient related outcomes
  • Accreditation and beyond accreditation
  • Technology
  • Data
  • Chair: Ms. Paula Wilson, President & CEO, Joint Commission International (USA)
  • Dr. Isamu Koyama, Hospital Director, Saitama Medical University International Medical Center(Japan)*
  • Dr. Kelvin Loh, Senior Vice President, Parkway Hospitals Singapore*
  • Ms. Zhongying Pan, Vice President, United Family Healthcare / General Manager&CEO, Beijing Market (China)*
  • Dr. Harish Pillai, Chief Executive Officer, Aster Medcity (India)*
    *For IP and other reasons, the speaker prefers we do NOT post his/her presentation here.
  • Dr. Grace Frelita, MM, Managing Director, Siloam Hospitals Group (Indonesia)
    Download PDF
Networking Break 4:00- 4:30 PM
Special Interest Session C 4:30 -6:00 PM
Austco Room (Dagon) C1. A step by step guide to using Six Sigma
JCI Room (Mindon 3) C2. One more time: What is the Marketing Mix – and how can hospital managers use this to generate revenues? (Advanced)
  • Ms. Nguyen Thi Le Thu, Marketing & Business Development Director, FV Hospital (Vietnam)
    Download PDF
DNV GL Room (Latha) C3. NEW LESSONS FOR PHYSICIANS:
I. How Physicians Search For Medical Information To Support Clinical Decision Making
II. Health Economics for Clinicians
Roche Myanmar Room (Mindon 1&2) C4. Leadership starts in your department. Advanced strategies for driving staff performance and change (Advanced)
  • Dr. Dilshaad Ali Abas, Project Development Executive, FV Hospital/ Managing Director, Far East Medical Clinics (Vietnam)
    Download PDF
  • Ms. Maria Linda Buhat, Assistant Director for Nursing Services, Philippine Heart Center/ President, Association of Nursing Service Administrators of the Philippines, Inc. (Philippines)
    Download PDF
  • Moderator: Mr. Sanjay Prasad, Executive Director & CEO, Mission of Mercy Hospital and Research Centre (India)
MPHA Room (Bahan 1&2) C5. PHYSICIANS AND HOSPITAL DESIGN, BOTH!
I. How Physicians can make a difference in ensuring Patient Safety in Hospitals
II. Impact of Hospital Design on Patient Safety and Healthcare Quality
  • Dato’ Dr. Jacob Thomas, Chairman, Ramsay Sime Darby Health Care/ President, Association of Private Hospitals of Malaysia
    Download PDF
  • Dr. Yash Paul Bhatia, Managing Director, Astron Hospital &Hefalthcare Consultants (India)
    Download PDF
  • Moderator: Mr. Stephen Leyshon, Global Clinical Officer and Principal Advisor in Patient Safety, DNV GL Strategic Research and Innovation (Norway)
Elsevier Room (Ahlone) C6. Trends in Human Capital and Talent Management
  • Dr. Colin Quek, Managing Partner, Talentgrid Ventures Pte Ltd (Singapore)
    Download PDF
  • Prof. Laksono Trisnantoro, Lecturer and Researcher, Gajah Mada University (Indonesia)
    Download PDF
  • Moderator: Dr. Stephen McAdam, Global Technical Director – Healthcare , DNV GL (Norway)
Microsoft Room (Kamayut) C7. How to engage patients and their families to be part of the care process
  • Dr. Ali Vahdani, Head of Education – Development and Quality Improvement, Iranian Red Crescent Hospital (UAE)
    Download PDF
  • Moderator: Dr. Win Htun, Executive Director, Aung Yadana Hospital / General Secretary, Myanmar Private Hospitals’ Association (Myanmar)
Inya Lounge C8. How to integrate technology and patient care to improve hospital services (Advanced)
Welcome Reception 6:30–8:00 PM

 

Ngày thứ 2, 4/9/2015

Time / Venue Topic Speakers
09:00–9:05am
Grand Ballroom
Flag Exchange Ceremony
  • Mr. Ashok Nath, Conference Chair
  • Dr. Htin Paw, President, Myanmar Private Hospitals’ Association
  • Dr. Luong Ngoc Khue, Director of Department of Medical Service Administration, Ministry of Health (Vietnam)
09:05–9:55am
Grand Ballroom
Plenary III: DEBATE
“E-HEALTH IS MAKING THE ROLE OF THE DOCTOR OBSOLETE”
FOR:

AGAINST:

  • Ms. Samantha Reid, General Manager, RiskMan International (Australia)
  • Dr. Roswin Rosnim Djaafar, Chief Executive Officer, Awal Bros Hospital Pekanbaru (Indonesia)
  • Moderator: Dr. Rustico Jimenez, President, Private Hospitals Association of the Philippines
9:55–10:20am
Grand Ballroom
Plenary IV: Competency: How to identify and develop your hospital’s core competencies
  • Dr. Peter Edelstein, FACS, FASCRS, Chief Medical Officer, Elsevier Clinical Solutions (USA)
    Download PDF
  • Moderator: Prof. Han Saw, Former Professor and Head of the Department of Surgery, Institute of Medicine – Mandalay General Hospital (Myanmar)
10:20-10:45am
Grand Ballroom
Plenary V: Technology: The emerging role of hospital staff and physicians, because of advancing technology. Strategies for transforming or reinventing…
  • Mr. Gabe Rijpma, Sr. Director Health & Social Services Asia, Microsoft (Singapore)
    Download PDF
  • Moderator: Dr. Luong Ngoc Khue, Director of Department of Medical Service Administration, Ministry of Health (Vietnam)
Networking Break 10:45 -11:30 AM
Special Interest Session D 11:30 AM – 1:00 PM
JCI Room
(Mindon 3)
D1. NOW Evidence based – The 7 deadly sins of customer service in hospitals.
Austco Room
(Dagon)
D2. ECONOMICS OR CULTURE IN SAFETY?
I. Did you know that Patient Safety makes economic sense?
II. Human Factors in Patient Safety: How and why both a “system” and a “culture” of safety is needed (Advanced)
Elsevier Room
(Ahlone)
D3. QUALITY MANAGEMENT:
I. Facilitating meetings and trainings: Helping others to discover their own answers
II. How to become a good coordinator / facilitator for continuous quality improvement and patient safety program
MPHA Room
(Bahan 1&2)
D4. HOW TO ANALYZE AND SELL YOUR DEPARTMENT SERVICES
I. 7 ways to “sell” your hospital or department’s services (Advanced)
II. Compare your department’s strengths, weaknesses, opportunities and threats to like departments in other hospitals
  • Ms. Joyce Socao-Alumno, Country Manager, Aster DM Healthcare / Executive Director & Chief Strategist, HealthCORE (Philippines)
    Download PDF
  • Prof./Dr. Thein Zaw, Medicolegal & Risk Management Consultant, Asia Royal Hospital (Myanmar)
    Download PDF
  • Moderator: Dr. Aung Pyae Kyaw, Executive Director, Asia Royal Hospital (Myanmar)
Microsoft Room
(Kamayut)
D5. Mobile health and telemedicine – New business models that have proven to be successful..
  • Mr. Julian Petrescu, Solution Architect, Orion Health
    Download PDF
DNV GL Room
(Latha)
D6. MANAGING HEALTH CARE DEMAND AND OCCUPATIONAL SAFETY
I. Occupational Safety and Health
II. How to manage demand surge during Winter Flu
  • Mr. Titanic Fuk On Lau, Department Manager (Physiotherapy), Tai Po Hospital (Hong Kong)
    Download PDF
  • Dr. Kin Lai Chung, Chief Management (Cluster Performance), Hong Kong Hospital Authority (Hong Kong)
    Download PDF
  • Moderator: Dr. Vasuhi Murugiah, Chief Executive Officer, Subang Jaya Medical Centre (Malaysia)
Inya Lounge D7. Measuring customer satisfaction, getting and using the right analytics
IHF Health Leaders Summit 11:30 AM – 1:00 PM
Roche Myanmar Room
(Mindon 1&2)
Can a hospital respond to public health priorities and be financially sustainable?
LUNCH 1:00-2:30 PM
Special Interest Session E 2:30-4:00 PM
JCI Room
(Mindon 3)
E1. Time tested time management for hospital managers
MPHA Room
(Bahan 1&2)
E2. How to generate and maximise staff involvement in continuous improvement
  • Dr. Celia Castillo, Corporate Research Director and Quality Management and Accreditation Director, Davao Doctors Hospital (Philippines)
    Download PDF
  • Dr. Prabhu Vinayagam, Managing Director, Asia Pacific, Joint Commission International (Singapore)
    Download PDF
  • Moderator: Mr. Martin Ducharme, Director, International Business Development, Accreditation Canada International (Canada)
Austco Room
(Dagon)
E3. How to develop a patient safety program that is straightforward, takes little infrastructure and few resources, and benefits providers as well as patients
Inya Lounge E4. How to measure and analyse patient satisfaction as a tool to improve customer service
  • Mr. Richard Lirio, Head of Operations, Dr. Fe del Mundo Medical Center (Philippines)
    Download PDF
  • Mr. Seang Teak Tan, Group Strategic Initiatives Director, HOAN MY MEDICAL CORPORATION (Vietnam)
    Download PDF
  • Moderator: Dr. Hla Kyin, Medical Superintendent, Shwe Gon Dine (Private) Hospital/ Auditor, Myanmar Private Hospital Association (Myanmar)
DNV GL Room
(Latha)
E5. The basics of social media to get your message across
  • Mr. Tim Fernandez, Managing Director, Live & Inspire (Malaysia)
    For IP and other reasons, the speaker prefers we do NOT post his presentation here.
Microsoft Room
(Kamayut)
E6. Developing and using quality performance indicators that are for YOUR department (Advanced)
  • Dr. Michael Wong, Cluster Clinical Coordinator (Performance Indicators), Kowloon West Cluster, Hospital Authority /Consultant Haematologist (Pathology), Princess Margaret Hospital (Hong Kong)
    Download PDF
  • Dr. Aye Aye San, Chief Executive Officer, Victoria Hospital (Myanmar)
    Download PDF
  • Moderator: Dr. Kin Lai Chung, Chief Management (Cluster Performance), Hong Kong Hospital Authority (Hong Kong)
Elsevier Room
(Ahlone)
E7. RISK AND SERVICE ASSESSMENT
I. KEY clinical indicators that should be monitored and assessed to improve patient care (Advanced)
II. Risk Assessment as a tool to prepare your hospital for the next disease outbreak
Venture Fair and Strategic Alliance Forum 2:30-4:00 PM
Roche Myanmar Room
(Mindon 1&2)
The Venture Fair and Strategic Alliance Forum (VF-SAF) at HMA brings together those looking for investments with those providing them, and those looking for cross border alliances. Country (EXPLORER) Presentations

Alliance (ALLY) Presentations

  • Dr. Ravinder Singh Uberoi, Chief Quality Officer, Indraprastha Apollo Hospitals (India)
    Download PDF
  • Mr. Jason Pellmar, Senior Investment Officer, International Finance Corporation (Myanmar)
    Download PDF
  • Dr. Dilshaad Ali Abas, Project Development Executive, FV Hospital/ Managing Director, Far East Medical Clinics (Vietnam)
    Download PDF
  • Ms. Patricia Williams, President and Founding Partner, Global Health Services Network LLC (USA)
    Download PDF

Moderator: Mr. Steven Yeo, Managing Director, Hospital Management Asia

Networking Break 4:00-4:30 PM
Best Practice Presentations 4:30-5:30 PM
JCI Room
(Mindon 3)
Corporate Social Responsibility / Human Resource Development Projects:

1. “Performing and Fulfilling Corporate Social Responsibility of Mandalar Hospital in an Innovative Way; Myint Myat Phyu Zin Charity Specialist Clinic”
4:30 PM – 4:45 PM
2. Ciudad Medical Zamboanga B.R.A. (Bra to Raise Awareness) Campaign Project
4:45 PM – 5:00 PM
3. Highlighting Service Excellence in Lorma
5:00 PM – 5:15 PM

1. Mr. Soe Myint, Mandalar Hospital
Download PDF
2. Dr. Filipinas Rojo, Ciudad Medical Zamboanga
Download PDF
3. Dr. Emily Joy A. Gacad & Mr. Enrique G. Fernandez Jr., Lorma Medical Center
Download PDF

Moderator: Ms. Patricia Williams, President and Founding Partner, Global Health Services Network LLC (USA)
DNV GL Room
(Latha)
Service Improvement For Internal
Customers / Customer Service
Projects :
1. Quality Improvement Initi
ative at a Medical Centre in Mountains of Northern Pakistan
4:30 PM – 4:45 PM
2. Establishment of “Express Lane” to Reduce Procurement Lead Time – Adoption of LEAN Management in Hospital Procurement Services 4:45 PM – 5 : 00 PM
3. Using online scenario – based learning to improve nurse – patient interaction and enhance patient experience 5:00 PM – 5 : 15 PM
4. New Medical Experience of “Zero – Waiting – Duration” 5:15 PM – 5 : 30 PM
1. Mr. Kashif Jassani, Aga Khan Health Service – Pakistan
Download PDF

2. Ms. May Chan & Ms. Crystal Tsang, Queen Elizabeth Hospital
Download PDF

3. Ms. Wong Kin Ling, KK Women’s and Children’s Hospital
Download PDF

4. Dr. Xiaoming Chen, The First Affiliated Hospital of Wenzhou Medical University
Download PDF

Moderator: Mr. Amitabh Saxena, CEO, Anexas Europe (UAE)
Elsevier Room
(Ahlone)
Marketing, Pr Or Promotional / Patient Safety / Community Hospital Improvement Projects:1. Tree of Life
4:30 PM – 4:45 PM
2. “ManilaMed and the Digital Environment”
4:45 PM – 5:00 PM
3. Pre-operative Verification, Site Marking, and Time-Out – Spreading the Culture of Patient Safety from Major Operating Theatre to Day Surgery
5:00 PM – 5:15 PM
4. ‘Care-ing Wheels’ Program
5:15 PM – 5:30 PM
1. Ms. Aliyah Karen & Mr. Bernard Low, MAA Medicare Charitable Foundation
Download PDF
2. Dr. Telesforo Gana Jr., Dr. Carmen Isabel Dinglasan, & Mr. Juan Carlos Velez Castaño, ManilaMed, Medical Center Manila
Download PDF
3. Jacqueline Dayuta & Chee Li Li, KK Women’s and Children’s Hospital
Download PDF
4. Ms. Aliyah Karen & Mr. Bernard Low, MAA Medicare Charitable Foundation
Download PDF

Moderator: Ms. Maureen Lewis, CEO, Aceso Global/ Visiting fellow, Center for Global Development (USA)
Austco Room
(Dagon)
Bio Medical Facilities Improvement / Clinical Service Improvement Projects:

1. Transforming the wound cleansing to evidence-based practice – Development of New “Irrigation Dressing Set”
4:30 PM – 4:45 PM
2. GAIM Program – the Use of a Common Checklist for Optimization of General Acceptance, Inspection and Maintenance (GAIM) Tasks for Medical Equipment Management in HKBH
4:45 PM – 5:00 PM
3. Transform Community Services to Support Community elderly through Proactive, Innovative, Collaborative and Best Practice Approach
5:00 PM – 5:15 PM

1. MAK So-Shan & LEE Man-Ying, Prince of Wales Hospital
Download PDF
2. Mr. Albert Poon, Hong Kong Baptist Hospital
Download PDF
3. Dr. LEUNG a Ho Yin & Dr. CHIM Chun King, Prince of Wales Hospital / Hong Kong Hospital Authority
Download PDFModerator: Mr. Ashok Virendra Shah, Executive Director, Facility One Sdn Bhd (Malaysia)
Microsoft Room
(Kamayut)
Innovations In Hospital Management And Governance / Innovations In Healthcare It Projects:

1. Mobile Smartphone app “PWH easyGo” makes patients and visitors navigating PWH easier
4:30 PM – 4:45 PM
2. Quality Management Teams: Key to Sustained Hospital- Wide Quality and Patient Safety Programs
4:45 PM – 5:00 PM
3. 24X7 Non Stop @Outpatient Emergency Pharmacy
5:00 PM – 5:15 PM

1. Christine Choi, Prince of Wales Hospital
Download PDF
2. Dr. Alejandro C. Dizon, St. Luke’s Medical Center – Quezon City
Download PDF
3. Ms. Serene Chin, Ms. Irene Quay, Ms. Janice Lim & Ms. Koh Sun Sun, KK Women’s and Children’s Hospital
Download PDF

Moderator: Mr. John Casillas, CEO, BoardTrust (USA)
Gala Dinner & Asian Hospital Management Awards 07:00 – 09:30 PM

 

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